What we love
- Open-source + self-hostable
- True omnichannel (chat, email, social, WhatsApp)
- Cloud option
What to watch
- Self-host requires real ops effort
- Cloud pricing climbs with agents
Best for
Teams wanting an OSS, self-hostable customer engagement suite.
Key features
- Omnichannel inbox
- Live chat widget
- Help center
- Open-source
- Cloud or self-host
What is Chatwoot?
Chatwoot is the open-source customer engagement suite — live chat, helpdesk, omnichannel inbox. Self-host or use Chatwoot Cloud.
Who is it for?
Chatwoot is a great fit for teams looking for a customer support & feedback tool that fits the freemium tier. It's especially loved by support teams, PMs, and customer success leaders.
Key tags
Live ChatOpen SourceHelp Desk
How it compares
We curate Chatwoot among the top Customer Support & Feedback tools on saas.fyi. Browse all Customer Support & Feedback tools to compare alternatives, or use the directory's search and filters to find a closer fit.
Pricing
Free OSS, Cloud from $19/agent/mo. Pricing tier: Freemium. Always confirm current pricing on the official site — SaaS pricing changes frequently.
Quick facts
- Category: Customer Support & Feedback
- Pricing: Freemium — Free OSS, Cloud from $19/agent/mo
- Website: chatwoot.com
