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Freshdesk

Customer support helpdesk from Freshworks.

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What we love

  • Generous free tier
  • Solid mid-market features
  • Multi-channel

What to watch

  • AI features behind Intercom
  • Pricing scales aggressively

Best for

SMBs and mid-market companies wanting Zendesk features at lower cost.

Key features

  • Multi-channel ticketing
  • Freddy AI agent
  • Knowledge base
  • Automations
  • Reporting + dashboards

What is Freshdesk?

Freshdesk is the popular SMB-to-mid-market alternative to Zendesk. Ticketing, automation, AI agent, and self-service knowledge base.

Who is it for?

Freshdesk is a great fit for teams looking for a customer support & feedback tool that fits the freemium tier. It's especially loved by support teams, PMs, and customer success leaders.

Key tags

Help DeskSMBTicketing

How it compares

We curate Freshdesk among the top Customer Support & Feedback tools on saas.fyi. Browse all Customer Support & Feedback tools to compare alternatives, or use the directory's search and filters to find a closer fit.

Pricing

Free, Growth from $15/agent/mo. Pricing tier: Freemium. Always confirm current pricing on the official site — SaaS pricing changes frequently.

Quick facts

  • Category: Customer Support & Feedback
  • Pricing: Freemium — Free, Growth from $15/agent/mo
  • Website: freshworks.com
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