What we love
- Lyro AI agent included
- Shopify-native
- Affordable starting tier
What to watch
- Less polished than Intercom
- Limited at enterprise scale
Best for
SMB ecommerce stores adding chat + AI bot for first-tier support.
Key features
- Lyro AI agent
- Live chat
- Email + Instagram + WhatsApp inbox
- Chatbot builder
- Visitor tracking
What is Tidio?
Tidio bundles live chat, AI chatbot (Lyro), and ticketing for SMB ecommerce. Generous free tier and beautiful widget.
Who is it for?
Tidio is a great fit for teams looking for a customer support & feedback tool that fits the freemium tier. It's especially loved by support teams, PMs, and customer success leaders.
Key tags
Live ChatChatbotEcommerce
How it compares
We curate Tidio among the top Customer Support & Feedback tools on saas.fyi. Browse all Customer Support & Feedback tools to compare alternatives, or use the directory's search and filters to find a closer fit.
Pricing
Free, Starter $29/mo. Pricing tier: Freemium. Always confirm current pricing on the official site — SaaS pricing changes frequently.
Quick facts
- Category: Customer Support & Feedback
- Pricing: Freemium — Free, Starter $29/mo
- Website: tidio.com
